Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you use our Service, you may provide us with the following information:

Account and Order Information:

• Full name
• Email address
• Payment information (processed securely by Stripe)

Song Creation Information:

• Recipient's name
• Genre preference
• Personal qualities and memories you wish to include
• Message you want to convey
• Voice gender preference

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent, features used
• Device Information: Browser type, operating system, IP address
• Cookies and Tracking Technologies: See Section 6 for details

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Create and deliver your custom Christian song
• Process payments and send order confirmations
• Communicate about your order status

2.2 Customer Support

• Respond to your inquiries and support requests
• Address technical issues
• Process refund requests

2.3 Service Improvement

• Analyze usage patterns to improve our Service
• Develop new features and offerings
• Ensure quality control

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Protect against fraud and unauthorized transactions
• Enforce our Terms of Service

2.5 Marketing (With Consent)

• Send promotional emails about new features or offerings
• Share updates about the Service

You may opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting hello@christian-song.com.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing (see Stripe's Privacy Policy at stripe.com/privacy)
• Email Service Providers: Order confirmations and delivery notifications
• Cloud Storage Providers: Secure storage of your custom songs
• Analytics Providers: Website usage analysis

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Subpoenas, court orders, or legal processes
• Government or regulatory authority requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce agreements

Retention Periods:

• Order and payment data: 7 years (for tax and accounting purposes)
• Song creation data: Until you request deletion
• Email communications: Until you unsubscribe
• Website analytics: 26 months (Google Analytics default)

You may request deletion of your data at any time by contacting hello@christian-song.com.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption: SSL/TLS encryption for data transmission
• Secure Payment Processing: PCI-DSS compliant payment processing through Stripe
• Access Controls: Limited employee access to personal data
• Regular Security Audits: Ongoing monitoring and testing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our Service.

6.2 Types of Cookies We Use

Essential Cookies (Required):

• Authentication and security
• Shopping cart functionality
• Load balancing

Analytics Cookies (Optional):

• Google Analytics: Traffic and usage analysis
• Can be disabled in your browser settings

Marketing Cookies (Optional):

• Track conversion from ads
• Personalize your experience
• Require your consent (via cookie banner)

6.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit functionality of the Service.

7. Your Privacy Rights

7.1 Rights for All Users

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request deletion of your information
• Objection: Opt out of marketing communications
• Data Portability: Receive your data in a structured format

7.2 California Residents (CCPA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with certain exceptions)
• Right to opt out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights: Contact us at hello@christian-song.com with "CCPA Request" in the subject line. We will respond within 45 days.

7.3 European Residents (GDPR)

While we primarily serve U.S. customers, if you are in the European Economic Area, you have rights under GDPR:

• Right to access, rectify, erase, or restrict processing of your data
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

8. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If we learn that we have collected information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child, please contact us at hello@christian-song.com.

9. Third-Party Links

Our Service may contain links to third-party websites (e.g., social media, payment processors). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. By using the Service, you consent to the transfer of your information to the United States.

The United States may have data protection laws that differ from those in your country. We take measures to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on our website.

We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• Updating the "Last Updated" date at the top of this policy

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) signal. Our Service does not currently respond to DNT signals, as there is no industry standard for how to interpret them.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: